Frequently Asked Questions About Our Christmas Services
Q: When do you start delivering Christmas trees?
A: Deliveries begin on 15th November.
Q: Is installation part of the delivery service?
A: No, it is not. However, if you book our delivery + installation package deal we will install your tree for you.
Q: If I have a tree stand at home, can I use that one?
A: As long as it is a Cinco stand and it fits the size of the tree you've ordered, you will be able to use it.
Q: What Christmas tree sizes are available?
A: Our fresh-cut Normann Fir trees come in a wide range of sizes, from 5 to 8 feet, while our pot grown Norway Spruce trees are normally 2-3ft tall.
Q: Do I need to water my fresh-cut Christmas tree?
A: Yes, you should water your Nordmann Fir regularly in order to prolong its vitality. Keep an eye on the water level in the special stand, it should always reach the trunk of the tree.
Q: Is trimming the base of the fresh-cut tree part of its maintenance?
A: No, this is done during the installation process and is taken care of by the delivery team.
Q: How can you tell if a Christmas tree is fresh?
A: The needles should be green and hard to break. Also, look out for the colour, it should not look faded green.
Q: How do I stop the needles from falling off my fresh-cut Christmas tree?
A: Losing needles is a normal year-round process for fresh-cut trees. Still, there's a possibility that the needles are falling due to the tree not getting enough water. So remember to keep the water tank full.
Q: What does a non-drop Christmas tree mean?
A: Nordman Firs are trees classified as non-drop. They retain their needles much longer than other fresh-cut varieties.
Q: How long will my fresh-cut Christmas tree last?
A: If the tree is watered regularly and is away from heat sources, you can enjoy it for up to six weeks.
Q: Do I get to keep the stand you bring for myself?
A: Yes, you do.
Q: What is the collection deadline for the Christmas trees?
A: Unlike most companies in this field that perform collection until the 15th, we offer this service until the 31st of January.
Q: How do I arrange a collection service?
A: You could book it along with your tree delivery service and arrange the collection date right there and then, which will come with a discount. Of course, you keep your right to change the date, we only ask of you for a three-day notice prior to when you want the service to take place. If you only want to book a tree collection separately from delivery, that too is possible, simply call us once the Christmas season is over and we can arrange a date and time for the service.
Q: Where do you take the fresh-cut trees after collection?
A: All trees are recycled in a green waste centre.
Q: When will my Christmas tree be delivered on the scheduled day?
A: You can expect to have your tree delivered at the time you booked it for, however, do bear in mind that there is a four-hour arrival time frame. So we might either come 2 hours too early or 2 hours late.
Q: How long can I keep a pot grown Christmas tree indoors?
A: It’s recommended that you keep your pot grown Norway Spruce indoors for a maximum of 12 days. Any more and it will start to slowly die. In order to prevent this from happening, take the tree outside to recharge for a full 24 hours before bringing it back in for another 10-12 days. We recommend you move your Norway Spruce outside permanently(or at least until the following December) once the Christmas holidays are over.
Q: How do I look after a pot grown Norway Spruce indoors?
A: The first thing you need to do once you get your pot grown tree is find the appropriate spot for it. Norway Spruces thrive best in cool rooms that get enough natural sunlight. The second most important thing you need to do is water the tree regularly. Just avoid overwatering as that can lead to root rot. Always do the finger test before watering the tree to find out whether it needs to be watered or not - stick your forefinger into the soil all the way to your first knuckle. Leaving a pot grown Norway Spruce unwatered for too long and its needles will begin to turn brown and even start shedding.
Q: What is the difference between a pot grown and a potted Christmas tree?
A: Pot grown trees are ones that have been planted into a container filled with compost and growing medium when they were just small seedlings. This way their root balls become completely encased in the pot, making them easier to transplant when they outgrow their current container. Potted trees on the other hand are trees that have been grown outdoors until they’ve reached a reasonable size, then dug up and transplanted into a pot. These types of trees usually do not survive being transplanted a second time as their roots are too loose from being dug up once before.
Q: When and how should I repot my Norway Spruce?
A: Our pot grown Norway Spruce trees come in pots that have ample space for another 12 months after Christmas. So if you’re planning to repot one of our trees it’s best to do that after the following Christmas season (the 2022 one), preferably in early spring. Choose a pot that’s 10 cm larger in diameter than your current pot. For the soil, use a mix of 90% multipurpose potting compost and around 10% garden bark mulch. When the weather gets warmer outside around mid Spring, begin feeding your Norway Spruce with liquid fertilizer once a week, throughout the whole growing season. And don’t forget to water it regularly so that it doesn’t dry up.