Frequently Asked Questions About Our Christmas Services

Q: When does the delivery season start?

A: Deliveries begin on 15th November.

Q: Is installation part of the delivery service?

A: No, it is not. But it can be done upon request and additional payment.

Q: If I have a tree stand at home, can I use it?

A: If it is a Cinco stand and if it fits the size of the tree you've ordered, you will be able to use it.

Q: What Christmas tree sizes are available and how can I pick the right one?

A: From 5 to 8 feet. Тo choose the right size, measure the ceiling height and the width of the room where you want to place your Nordmann fir.

Q: Do I need to water my Christmas tree?

A: Yes, you should water your tree to prolong its vitality. Keep an eye on the water level in the special stand, it should always reach the trunk of the tree.

Q: Is trimming the base of the tree part of its maintenance?

A: No, this happens during the installation process and is taken care of by the delivery team.

Q: How can you tell if a Christmas tree is fresh?

A: The needles should be green and hard to break. Also, the colour should be green and not look faded.

Q: How do I stop the needles falling off my Christmas tree?

A: Losing needles is a normal year-round process for these trees. Still, there's a possibility of the tree being dried out – remember to water it regularly.

Q: What does non-drop Christmas tree mean?

A: Nordman Firs are trees classified as non-drop. They retain their needles much longer than other varieties.

Q: How long will my Christmas tree last?

A: If the tree is watered regularly and is away from heat sources, you can enjoy it six weeks long.

Q: Do I get to keep the stand for myself?

A: Yes, you do.

Q: What is the collection deadline for the Christmas trees?

A: It's on 31st January. Most companies in the business collect no later than 15th, but we do between 2nd and 31st January.

Q: How do I make a collection service happen?

A: You could book it along with the tree delivery and arrange the collection date right there and then, which will come with a discount. You keep your right to change the date, we only ask of you for a three-day notice prior to the arranged date. If you only want to book tree collection from us, you have to make the booking at least three days in advance.

Q: Where do you take the trees after a collection?

A: All trees are recycled in a green waste centre.

Q: When will be my Christmas tree delivered on the scheduled day?

A: You can expect your tree in the early afternoon, but note that there is a four-hour arrival time frame