Christmas Tree Delivery in London – Frequently Asked Questions

Q: When does Christmas tree delivery in London start?
A: Our Christmas tree delivery in London begins on 15th November each year and continues until 23rd December. This gives you plenty of time to schedule your tree delivery before the holidays. By booking early, you secure your preferred size and date – weekend and evening slots are also available at no extra cost.

Q: How does Christmas tree delivery in London work?
A: Ordering is simple. Choose your tree type (fresh-cut Nordmann Fir or potted Norway Spruce), select the size, and book your preferred delivery date online. On the day, our team will bring your real Christmas tree directly to your door, anywhere in London – whether you live in a flat, house, or run an office.

Q: Where can I find Christmas tree delivery near me in London?
A: We provide Christmas tree delivery near you anywhere in London – North, South, East, West, and Central. No matter your borough, our team will deliver your real Christmas tree to your doorstep. For corporate clients, we also provide office Christmas tree delivery and installation services.

Q: Do you offer next-day Christmas tree delivery in London?
A: Yes. Subject to availability, we offer next-day Christmas tree delivery in London. To qualify, simply book online before 5 pm and select from available slots. This service is ideal for last-minute shoppers who still want a premium, hassle-free real tree delivered on time.

Q: Do you offer Christmas tree home delivery?
A: Yes – we provide Christmas tree home delivery across London, directly to your door. Our team can also install your tree in a water stand and clean up any fallen needles for a complete hassle-free service.

Q: Do you deliver Christmas trees to offices and commercial spaces?
A: Absolutely. We regularly deliver and install Christmas trees for offices, shops, hotels, and restaurants across London. From compact trees for small receptions to larger trees for lobbies and event spaces, we’ll ensure your business looks festive and professional.

Q: Can I send a Christmas tree as a gift to someone else?
A: Yes – you can send a Christmas tree gift delivery in London. Simply enter the recipient’s address when booking, choose the delivery date, and we’ll take care of the rest. Many customers surprise family, friends, or clients with a festive gift tree during the holiday season.

Q: Can I rent a Christmas tree in London?
A: Yes – we offer Christmas tree rental in London with our pot-grown Norway Spruce. You can keep the tree during the festive season and then we’ll collect and replant it in January, making it a sustainable, waste-free option.

Q: How soon should I book my Christmas tree delivery in London?
A: We recommend booking early – our Christmas tree delivery starts on 15th November and runs until 23rd December, but popular dates (especially weekends) fill quickly.

Q: Is installation included with Christmas tree delivery?
A: Standard delivery includes bringing the tree to your property. If you’d like a professional setup, you can book our delivery + installation package, where our team trims the base of the tree, places it securely in a water stand, and vacuums any fallen needles.

Q: If I have a tree stand at home, can I use that one?
A: Yes – if you already own a Cinco tree stand that matches the size of your tree, you can use it. Otherwise, our installation service includes a free water-reservoir stand, designed to keep your Christmas tree hydrated and looking fresh for weeks.

Q: When will my Christmas tree be delivered on the scheduled day?
A: Deliveries are made within a four-hour window around your booked slot. This means our team may arrive up to two hours earlier or later than the selected time, but your Christmas tree will always be delivered on the day you booked.

Q: What types of real Christmas trees do you deliver?
A: We specialise in two premium varieties:

Both types are sustainably sourced and delivered fresh across London, giving you the choice between a traditional full-sized tree or a compact, eco-friendly potted option.

Q: What sizes of Christmas trees are available?
A:

  • Our Nordmann Fir Christmas trees are available in 5 ft, 6 ft, 7 ft, and 8 ft sizes, making them perfect for homes, offices, or event spaces.
  • Our pot-grown Norway Spruce trees are usually 2–4 ft tall, ideal for smaller spaces, flats, or for anyone looking for a sustainable tree they can replant after Christmas.

Q: What is the difference between fresh-cut and pot-grown Christmas trees?
A:

  • A fresh-cut Christmas tree (like the Nordmann Fir) is cut close to the ground and placed in a water stand, lasting up to six weeks indoors when watered regularly.
  • A pot-grown Christmas tree (like the Norway Spruce) is sold with its root system intact in a container, meaning it can be kept alive, repotted, or planted in your garden after the holidays.

Q: Why should I choose a Nordmann Fir Christmas tree?
A: The Nordmann Fir is Europe’s favourite Christmas tree because of its:

  • Soft, non-drop needles – perfect for families with children or pets.
  • Strong branches – able to hold heavier decorations.
  • Allergy-friendly properties – less fragrance and needle shedding.
  • Classic look – glossy dark-green needles with a silvery-blue underside.

It’s the perfect choice if you want a full, long-lasting Christmas tree in London.

Q: Are your Christmas trees sustainably grown?
A: Yes. All of our Christmas trees are sourced from trusted UK and European growers who follow sustainable forestry practices. For every tree cut, new trees are replanted. After the festive season, collected trees are either recycled into mulch or replanted, ensuring your Christmas is both festive and eco-friendly.

Q: Do I need to water my fresh-cut Christmas tree?
A: Yes – always keep the water level in the stand touching the trunk. A well-watered Christmas tree can stay fresh for up to six weeks.

Q: Is trimming the base of the fresh-cut tree necessary?
A: No – this is done during installation. Our team trims the trunk to expose fresh wood for better water absorption.

Q: How can I tell if a Christmas tree is fresh?
A: Look for green, glossy needles that are firm and hard to break. Avoid faded trees or those that shed heavily when touched.

Q: How do I stop the needles from falling off?
A: Some loss is normal, but excessive shedding means the tree isn’t watered enough or is too close to heat. Keep it hydrated and away from radiators.

Q: What does a “non-drop Christmas tree” mean?
A: A non-drop tree, like the Nordmann Fir, keeps its needles much longer than traditional varieties.

Q: How long will a fresh-cut Christmas tree last indoors?
A: With proper care, a Nordmann Fir can last up to 6 weeks, making it perfect for the full festive season.

Q: What are the benefits of a pot-grown Christmas tree?
A: Choosing a pot-grown Christmas tree in London comes with unique advantages:

  • Eco-friendly & sustainable – These rooted Christmas trees have a smaller carbon footprint compared to cut trees and continue filtering CO₂ after Christmas.
  • Reusable year after year – With proper care, watering, and re-potting, a pot-grown Norway Spruce can be reused for many festive seasons.
  • Traditional charm – The Norway Spruce is known for its rich scent, full shape, and strong branches, creating a classic Christmas atmosphere.
  • Low mess – The thicker, waxy needles shed less than cut trees, keeping your home cleaner throughout the holidays.

Q: How do I care for a potted Christmas tree indoors?
A: To keep your pot-grown Norway Spruce Christmas tree healthy indoors:

  • Place it in a cool room with good natural light.
  • Water regularly, but avoid overwatering to prevent root rot. Use the “finger test” – press into the soil up to your first knuckle; if it’s dry, water it.
  • Avoid placing your tree near radiators or fireplaces, as heat causes needles to dry and drop faster.

With proper care, your tree will stay vibrant during the festive season.

Q: Can I replant my pot-grown Christmas tree after Christmas?
A: Yes! Since our potted Christmas trees come with roots intact, they can be replanted outdoors in your garden or kept in a larger pot for next year. If you prefer, you can also book our Christmas tree replanting service in London, where our team will safely transplant your Norway Spruce so it can thrive for decades.

Q: What’s the difference between a potted Christmas tree and a container-grown Christmas tree?
A:

  • Container-grown Christmas trees are planted in pots as seedlings, so their root system develops fully within the container. This makes them healthier and easier to replant.
  • Potted Christmas trees are grown in the ground, then dug up and placed in pots later. Since their roots may already be disturbed, they’re less likely to survive long-term replanting.

Our Norway Spruce trees are pot-grown (container-grown), making them a more sustainable and replantable option.

Q: Do you provide replanting services for potted Christmas trees?
A: Yes. If you’d like to keep your tree growing after Christmas, you can book our replanting service in London. We’ll safely transplant your pot-grown Norway Spruce into your garden or a local green area. This is a popular option for families who want their Christmas tree to live on long after the festive season.

Q: When and how should I repot my Norway Spruce?
A: Repot in early spring into a container 10 cm wider. Use 90% compost + 10% bark mulch. Feed weekly with liquid fertiliser during the growing season.

Q: Can I order a potted Christmas tree near me with delivery?
A: Yes – we deliver potted Norway Spruce trees near you anywhere in London. They’re a sustainable choice that can be reused year after year.

Q: How do I dispose of a Christmas tree in London?
A: The easiest way is to book our Christmas tree disposal service in London. We’ll collect your tree from inside your home or office and take it to a licensed recycling centre. Pot-grown trees are replanted instead of disposed of.

Q: How does Christmas tree collection in London work?
A: Booking our Christmas tree collection service in London is quick and hassle-free. You can:

  • Bundle delivery + collection – book both at once and save at least £15.
  • Book collection separately – give us three days’ notice, and we’ll schedule a convenient slot.

On the day, our team will carefully remove your tree from your home or office, sweep up any fallen needles, and ensure it is either recycled or replanted responsibly.

Q: When do you start Christmas tree collection services?
A: We begin our Christmas tree collections in London on 2nd January and continue until 31st January. This extended period gives you more flexibility compared to most companies, who usually stop mid-January.

Q: What is the collection deadline for Christmas trees?
A: Unlike many companies that stop collections by mid-January, our Christmas tree collection in London runs until 31st January. This gives you more flexibility to choose a convenient date.

Q: Can you collect a Christmas tree that I didn’t buy from you?
A: Yes! Even if you didn’t purchase your tree from us, we can still provide Christmas tree pick-up and recycling in London. As long as it’s a real tree, our team will collect it and make sure it’s disposed of in an eco-friendly way.

Q: Do you recycle or replant collected Christmas trees?
A: Absolutely. All fresh-cut Christmas trees are taken to licensed green waste centres where they’re recycled into mulch. Pot-grown Christmas trees are never discarded – instead, we replant them in local gardens or forests, helping them continue to grow and produce oxygen for decades.

Q: How much does Christmas tree collection cost?
A: Our Christmas tree collection in London starts from just £29. You can save at least £15 by booking your delivery and collection together. Pricing is always transparent, with no weekend or holiday surcharges.

Q: Do you offer same-day Christmas tree collections in London?
A: Yes. For urgent requests, we provide same-day Christmas tree removal in London, subject to availability. Simply contact us before 5 pm, and if a slot is open, we’ll collect your tree the very same day.

Q: Is delivery free, or are there extra charges?
A: Yes, our Christmas tree delivery in London is completely free across North, South, East, West, and Central London. There are no hidden fees, no fuel charges, and no extra costs for evening or weekend deliveries.

Q: Are there any weekend or holiday surcharges?
A: No. Unlike many providers, we never add weekend or holiday surcharges. Whether you book delivery or collection on a weekday, weekend, or even a bank holiday, the price remains the same. Transparent pricing is part of our hassle-free promise.

Q: How much does Christmas tree collection cost in London?
A: Our Christmas tree collection service in London starts from just £29. You can save at least £15 instantly by booking your delivery and collection together. Prices are always upfront with no hidden extras.

Q: How do I book a Christmas tree online?
A: Booking your Christmas tree delivery and collection online takes only a few minutes:

  • Choose your tree type and size (fresh-cut Nordmann Fir or pot-grown Norway Spruce).
  • Select your preferred delivery date and optional extras (installation, collection).
  • Complete checkout securely through our online booking form.

Our team will confirm everything by email, and you’ll be ready for a hassle-free Christmas.

Q: Can I change or cancel my booking?
A: Yes, you can change or cancel your Christmas tree delivery or collection booking up to three days in advance at no extra cost. Simply contact our team, and we’ll reschedule or cancel your order. For urgent last-minute changes, reach out to our support line, and we’ll do our best to accommodate you depending on availability.

Q: What payment methods do you accept?
A: We accept all major debit and credit cards through our secure booking system. For larger corporate orders, we also offer invoicing on request. This makes it simple for both families and businesses to arrange their Christmas tree delivery in London with ease.